Shipping & FOB Phoenix Pricing Policy
Online Products & Contracted Projects
The five-year limited online product warranty and online order-change, cancellation, return and refund terms apply only to eligible online product purchases that are not installed by Gentry Stinson or anyone acting on our behalf and are not covered by a separate master agreement or project contract. Kitchens, bathrooms, installed cabinetry and similar contracted work follow the applicable written project agreement and applicable law. Paying a project invoice online does not change that distinction.
Gentry Stinson manufactures and ships architectural products from Phoenix, Arizona. Product prices and freight are intentionally separated so customers pay for the configured product and the actual delivery method required for that order.
FOB Phoenix Pricing
Published product prices are quoted on an FOB Phoenix pricing basis. In practical terms, the product price covers the manufactured product through completion at our Phoenix facility, while freight, delivery services, insurance when requested, and carrier surcharges are calculated separately.
The term FOB Phoenix describes our pricing point and freight structure. It does not waive rights or remedies that cannot legally be waived under applicable law.
Shipping Charges
Shipping is calculated separately at checkout or quoted for project, oversized, or freight orders. Depending on product size, quantity, destination, and service level, an order may ship by parcel carrier or LTL/freight carrier.
- Parcel orders: shipping is calculated from the configured shipment and destination.
- LTL / freight orders: residential, liftgate, appointment, limited-access, inside-delivery, and similar carrier services may create additional charges.
- Local pickup: available from our Phoenix facility by prior arrangement.
- Trade freight: approved trade customers may arrange freight collect or use an approved carrier account when agreed in advance.
Shipping Coverage
Standard ecommerce shipping is available within the contiguous United States. We do not ship standard consumer orders to P.O. boxes.
International shipping is available only to approved trade accounts and must be arranged before ordering. International buyers are responsible for applicable duties, taxes, brokerage, customs, and import charges.
Production Lead Time vs. Transit Time
Production lead time is the time required to manufacture, finish, inspect, and package the order. Transit time begins only after the completed order is handed to the carrier.
Our current standard production lead time is approximately one week from acceptance of a finalized order until it is ready to ship, excluding weekends, company-observed holidays, approval delays, material constraints, and project-specific exceptions.
Expedited freight does not shorten production time. For a detailed explanation of how production time and shipping time work together, see Production Lead Time & Shipping Time.
Carrier delivery dates are estimates and can be affected by weather, network congestion, remote-area schedules, freight appointments, or other conditions outside Gentry Stinson's control.
Packaging
Products are packaged for shipment using protective materials appropriate to the product and carrier method. Do not discard cartons, foam, internal supports, or other packaging until the shipment has been inspected and any freight issue has been resolved.
Tracking & Delivery
Tracking information is provided when available. Parcel orders may generate multiple tracking numbers. LTL shipments may use a PRO number and may require a delivery appointment.
Address Accuracy & Rerouting
Customers are responsible for providing a complete and accurate delivery address. Carrier address corrections, rerouting, reconsignment, redelivery, storage, or other charges caused by an address or receiving change are the customer's responsibility unless the change results from our error.
Receiving, Damage & Shortage Claims
Inspect the shipment promptly upon arrival. Contact support@gentrystinson.com within 48 hours of delivery if the product, carton, or shipment appears damaged, incomplete, or incorrect.
- Photograph the shipping label and all sides of the exterior packaging.
- Photograph the internal packaging before removing or discarding it.
- Photograph the product damage or shortage clearly.
- For freight deliveries, note visible damage or shortage on the delivery receipt before signing.
- Retain all packaging until the claim is resolved.
Carrier documentation requirements and claim deadlines can affect available remedies, so prompt reporting is important.
Returns & Shipping
Configured and made-to-order products are generally final sale after the order-change period. Return eligibility, restocking charges, and cancellation rules are governed by our Returns, Cancellations & Refunds policy.
Warranty Claims
Shipping damage is separate from a manufacturing warranty claim. Eligible Gentry Stinson manufactured products are covered by our 5-Year Limited Online Product Warranty. Electrical components supplied by Gentry Stinson are covered for 90 days, subject to the written warranty terms.
Contact
For shipping quotes, freight coordination, delivery issues, or receiving questions, contact support@gentrystinson.com.