Production Lead Time & Shipping Time
Online Products & Contracted Projects
The five-year limited online product warranty and online order-change, cancellation, return and refund terms apply only to eligible online product purchases that are not installed by Gentry Stinson or anyone acting on our behalf and are not covered by a separate master agreement or project contract. Kitchens, bathrooms, installed cabinetry and similar contracted work follow the applicable written project agreement and applicable law. Paying a project invoice online does not change that distinction.
Production Lead Time vs. Shipping Time
These are two different time periods. Production lead time is the time required for Gentry Stinson to manufacture, finish, inspect, and package your order. Shipping time begins only after the completed order leaves our Phoenix facility and is in the carrier's network.
Current Standard Production Lead Time
Our current standard production lead time is running approximately one week from the time we accept a finalized order until the order is completed and ready to ship.
This estimate applies to standard configured products under normal production conditions. It is measured in business days and therefore does not include weekends or company-observed holidays.
Architectural Hoods — Two-Week Production
Architectural hood enclosures have a two-week production lead time after order approval, final specifications and insert/liner fit approval. Shipping time is additional. This hood-specific schedule takes precedence over the standard one-week production estimate above.
When the Production Clock Starts
Production lead time begins after the order is fully accepted for production. For most standard ecommerce orders, that means the order has been placed, payment is confirmed, and the selected dimensions, finish, color, veneer, lighting preparation, and other options are complete.
For custom, trade, or project-specific orders requiring drawings, approvals, samples, finish matching, or other pre-production decisions, the production clock begins only after those requirements are complete and the order is released to manufacturing.
What Can Extend Production Lead Time?
Approximately one week is our current standard target, not an absolute delivery guarantee. Additional production time may be required for:
- large-quantity or multi-item orders;
- custom dimensions, custom engineering, or non-standard configurations;
- custom colors, finish matching, samples, or approval cycles;
- material availability or special-order materials;
- changes requested after the order has been accepted;
- holidays, scheduled factory closures, or unusual production demand;
- conditions outside our reasonable control.
If an order has a materially different production schedule, we will communicate that in the product information, order acknowledgement, quotation, or direct project correspondence.
Shipping Time Starts After Production
When an order is marked complete and ready to ship, the production portion is finished. Carrier transit time begins only after the carrier receives the shipment.
Typical carrier transit times vary by destination and shipment type. Parcel shipments commonly require several business days in transit. Oversized or LTL freight shipments can require additional transit and appointment time.
Carrier transit estimates are not included in the approximately one-week production lead time.
Example
If we accept your finalized order on a Monday and standard production takes approximately one week, the order may be ready to ship around the following Monday, excluding holidays or other stated exceptions. If the carrier then requires four business days for delivery, your total elapsed time is roughly the production period plus the four-day transit period.
Expedited Shipping Does Not Expedite Production
Selecting an expedited carrier service affects only transit time after the product is completed. It does not move the order ahead in the production schedule unless Gentry Stinson separately agrees in writing to an expedited production arrangement.
Order Status & Tracking
Once your order ships, tracking information is provided when available. Parcel orders may use one or more tracking numbers. Freight orders may use a PRO number and may require a delivery appointment.
Related Information
Limited time: free standard shipping on floating shelves, mantels and display pedestals to the contiguous U.S. No minimum order or code required. For offer details, other freight charges, receiving requirements and damage reporting, see our Shipping & FOB Phoenix Pricing Policy.
For returns, cancellations, and changes after order placement, see Returns, Cancellations & Refunds.
Questions About Timing?
If timing is critical for a project, contact support@gentrystinson.com before ordering so we can confirm the current production schedule and discuss the shipping method appropriate for your deadline.